Contact the Editors
How to raise a complaint, request a correction, or reach the editorial team behind this independent review resource.
Details of our partnerComplaints About This Site
If something on this site has caused you a problem, the right place to start is the contact form on this site. Please describe what you saw, which page it appeared on, and what you believe is wrong. Complaints about the site itself are handled by the editors, separately from anything concerning the broker we review. We do not pass complaints to the broker and we do not act on anyone's behalf in a dispute with it.
We read every message. Where a complaint concerns how we have described something, we look at the page and the source material behind it before deciding what to do. Where it concerns something we cannot help with, such as an account, a deposit, a withdrawal or a trading dispute, we say so plainly and point you to the broker's own channels rather than leaving you waiting.
This site is an editorial resource. It is not the broker, it is not affiliated with the broker, and it does not provide financial services, accounts, deposits or advice. Keeping that boundary clear is part of how complaints are handled here.
Response Times
We aim to acknowledge complaints and correction requests within five working days. A substantive reply usually follows within ten working days, though a request that requires us to re-check figures or compare documents can take longer. If that happens, we tell you rather than let the matter go quiet.
Press and partnership enquiries are answered in the order they arrive, normally within five working days. Messages sent through the contact form on this site reach the editors directly; there is no separate queue for general readers and professional enquirers.
These are working targets, not guarantees, and they do not apply to matters outside our control, such as correspondence sent to the broker rather than to us. If you have not heard back within the periods above, send a short follow-up through the same form and reference your earlier message.
Factual Corrections
If you believe a fact on this site is wrong, send a correction request through the contact form on this site. Identify the page, quote the passage as it appears, and state what the correct position is. Attach or link to the document that supports your version if you have one; a public source we can check ourselves is more useful than an assertion.
We check corrections against primary material before changing anything. Where we agree, we amend the page and note the change. Where we do not agree, we explain why in reply. We do not remove accurate content because someone would prefer it gone, and we do not publish corrections we cannot verify.
Corrections are handled by the editors, not by the broker. Submitting one does not create any relationship between you and this site beyond the correspondence itself.
Press, Partnerships and What We Answer
Press enquiries and partnership proposals go through the same contact form on this site. Say who you are, what you are proposing, and what you would need from us. We consider proposals on their merits. We do not accept arrangements that would compromise the independence of our reviews, and we do not publish material supplied on condition that it goes unchallenged.
The editors answer questions about our published content: how a review was put together, what sources were used, when a page was last checked, and why a particular conclusion was reached. We also answer questions about this site's own policies and about corrections and complaints, as set out above.
We do not answer questions about the broker's accounts, deposits, withdrawals, pricing on live positions or individual trading disputes, and we cannot act for you in any of those matters. We do not give financial advice or recommendations of any kind. Those requests belong with the broker, not with an editorial site that reviews it.
